Location: South Africa (Remote)

Company: UK-based Client

Engagement Type: Independent Contractor

Monthly Compensation: R20,000

Training: Provided

About the Role

We are looking for a detail-oriented and personable Client Onboarding Assistant to join a growing UK-based team on a fully remote basis. In this role, you will be responsible for guiding new clients through the onboarding process, ensuring a smooth and professional experience from the very first interaction.

This is an entry-level opportunity ideal for someone who is organised, proactive, and passionate about delivering excellent client experiences. Full training will be provided, so no prior onboarding experience is required — just a willingness to learn and a strong work ethic.

Key Responsibilities

• Manage the end-to-end client onboarding process, from initial welcome through to account activation

• Send and track onboarding documentation, contracts, and welcome packs via email

• Collect and verify client information, ensuring all records are accurate and up to date

• Schedule and coordinate onboarding calls between clients and internal teams

• Respond to client queries promptly and professionally during the onboarding phase

• Update CRM systems and internal trackers with client progress and status

• Flag and escalate any onboarding issues or delays to the relevant team members

• Assist with process improvement initiatives to streamline the onboarding workflow

Requirements

• Based in South Africa with a valid ID or passport

• Excellent written and verbal English communication skills

• Strong organisational skills and attention to detail

• Comfortable using email, spreadsheets, and CRM platforms

• Reliable internet connection (minimum 25 Mbps)

• Ability to work independently in a remote environment

• Professional and friendly communication style

• Willingness to learn new systems and processes quickly

• Previous experience in admin, customer service, or client-facing roles is advantageous but not essential

Equipment & Setup

• A reliable laptop or desktop computer (minimum 8GB RAM)

• A stable fibre or LTE internet connection

• A quiet, dedicated workspace free from distractions

• A headset with microphone for calls

What's on Offer

• Competitive monthly salary of R20,000

• Fully remote — work from anywhere in South Africa

• Full training and onboarding support provided

• Opportunity to grow within a supportive UK-based company

• Long-term contract with room for career progression