Technical Support Specialist
Fully remote role for South African talent working with UK companies. Apply now via RemoteRecruitment.
We usually respond within a week
Location: Fully Remote (South Africa)
Company: Remote Recruitment
Engagement: Full-Time
Compensation: R20,000 – R28,000/month
Training: Included
About the Role
Remote Recruitment is seeking a patient, tech-savvy Technical Support Specialist to provide exceptional remote support to our clients and their customers. In this role, you will troubleshoot technical issues, guide users through solutions, and ensure a positive experience with the software and systems you support.
Key Responsibilities
Respond to technical support queries via email, chat, and ticketing systems in a timely manner
Diagnose and resolve software, hardware, and connectivity issues for end users
Escalate complex technical issues to senior team members or relevant departments
Document support interactions and maintain accurate records in the helpdesk system
Guide users through step-by-step solutions clearly and patiently
Identify recurring issues and suggest improvements to reduce ticket volume
Assist with onboarding new users and providing basic product training
Follow up on open tickets to ensure issues are fully resolved to client satisfaction
Requirements
Previous experience in a technical support or helpdesk role
Strong understanding of common operating systems, browsers, and software applications
Excellent written and verbal communication skills in English
Ability to explain technical concepts to non-technical users clearly
Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar
Strong analytical and problem-solving skills
Ability to manage multiple open tickets and prioritise effectively
Self-motivated and comfortable working independently in a remote environment
Reliable internet connection and suitable home office setup
Equipment & Setup
Laptop or desktop computer with reliable performance
Stable high-speed internet connection
Quiet, dedicated workspace free from distractions
Backup power solution (UPS or generator) recommended
What's on Offer
Fully remote position based in South Africa
Competitive monthly salary of R20,000 – R28,000
Comprehensive training and onboarding provided
Supportive international team environment
Opportunity for career growth within a fast-moving organisation
- Department
- Admin & Operations
- Locations
- South Africa
- Remote status
- Fully Remote
About Remote Recruitment
Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.