Customer Service Representative
Fully remote role for South African talent working with UK companies. Apply now via RemoteRecruitment.
We usually respond within a week
Location: Fully Remote (South Africa)
Company: Remote Recruitment
Engagement: Full-Time
Compensation: R10,000 – R16,000/month
Training: Included
About the Role
Remote Recruitment is looking for a friendly and professional Customer Service Representative to join our team and support UK-based clients. In this fully remote role, you will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring a positive experience at every interaction. This is a great opportunity for South African candidates who are passionate about helping people and thrive in a fast-paced, communicative environment.
Key Responsibilities
Respond to customer enquiries via email, live chat, and phone in a timely and professional manner
Resolve customer complaints and escalate complex issues where necessary
Maintain accurate records of customer interactions in the CRM system
Follow up with customers to ensure their queries have been resolved satisfactorily
Collaborate with internal teams to address product or service-related questions
Identify patterns in customer feedback and share insights with management
Uphold brand standards and a high level of customer satisfaction at all times
Requirements
Previous experience in a customer service, call centre, or client-facing role
Excellent verbal and written communication skills in English
Patient, empathetic, and solution-oriented approach to problem-solving
Comfortable working with CRM tools and helpdesk software (e.g. Zendesk, Freshdesk)
Ability to manage multiple queries simultaneously and work under pressure
Self-motivated with strong time management skills in a remote environment
Equipment & Setup
Reliable laptop or desktop computer
Stable internet connection (minimum 10 Mbps recommended)
Quiet, dedicated workspace suitable for calls and video meetings
What's on Offer
Competitive monthly salary of R10,000 – R16,000
Fully remote work with flexible hours aligned to UK business hours
Comprehensive training and onboarding programme
Supportive team environment with regular check-ins and development opportunities
Exposure to international customer bases and service standards
- Department
- Customer Support
- Locations
- South Africa
- Remote status
- Fully Remote
About Remote Recruitment
Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.