We are seeking a Mid-Level Tier 2 Technical Support Agent to join our customer support team in South Africa. This is a full-time opportunity for a technically skilled professional who enjoys solving complex issues and delivering excellent customer service.

In this role, you will be responsible for handling escalated support tickets from Tier 1 agents, diagnosing technical problems, and providing effective solutions in a timely manner. You will work across multiple systems and collaborate with internal teams to investigate root causes, document fixes, and improve support processes. The ideal candidate is detail-oriented, organized, and able to communicate technical information clearly to non-technical users.

To succeed in this role, you should have experience in technical support or help desk environments, along with strong problem-solving skills and the ability to manage multiple priorities. You must be comfortable working independently on more complex issues while maintaining a customer-first mindset. Experience with support tools, remote troubleshooting, and SaaS or web-based products is highly valued.

This role is based in South Africa and is remote-friendly unless otherwise specified. If you’re ready to take on challenging technical issues and contribute to a high-performing support team, we encourage you to apply.