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Customer Support · South Africa · Fully Remote

Online Chat Support Agent

Fully remote role for South African talent working with UK companies. Apply now via RemoteRecruitment.

We usually respond within a week

Location: Fully Remote (South Africa)

Company: Remote Recruitment

Engagement: Full-Time

Compensation: R8,000 – R14,000/month

Training: Included

About the Role

We are hiring an entry-level Online Chat Support Agent to assist customers of UK-based businesses via live chat and messaging platforms. No prior experience is required — we provide comprehensive training on products, systems, and customer service best practices. This is a fully remote role ideal for those looking to start their career in customer support.

Key Responsibilities

  • Respond to customer enquiries promptly via live chat and messaging tools

  • Resolve product and service questions with professionalism and empathy

  • Escalate complex issues to senior team members when necessary

  • Maintain accurate records of customer interactions in the CRM system

  • Meet response time and quality targets set by the client

Requirements

  • Matric certificate or equivalent qualification

  • Excellent written English communication skills

  • Ability to type quickly and accurately

  • A patient, helpful, and professional attitude

  • No prior customer service experience required — full training provided

Equipment & Setup

  • Reliable laptop or desktop computer

  • Stable internet connection (minimum 10 Mbps)

  • Quiet, dedicated home workspace

  • Backup power solution (UPS or inverter recommended)

What's on Offer

  • Competitive salary of R8,000 – R14,000/month

  • Fully remote — work from anywhere in South Africa

  • Comprehensive training and onboarding

  • UK business hours with a supportive international team

  • Career progression into senior support and team lead roles

Department
Customer Support
Locations
South Africa
Remote status
Fully Remote

About Remote Recruitment

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Founded in 2022
Customer Support · South Africa · Fully Remote

Online Chat Support Agent

Fully remote role for South African talent working with UK companies. Apply now via RemoteRecruitment.

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