Job Overview

We are seeking a motivated and experienced Customer Support Specialist to support a UK-based employer in delivering exceptional service to their customers. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support incoming customer queries via email, chat, and phone in a timely manner
• Handle complaints, escalations, and complex support cases with professionalism and empathy
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of support tickets, resolutions, and customer feedback
• Use relevant tools such as Zendesk, Intercom, Freshdesk, or similar helpdesk platforms
• Support the wider team with knowledge base updates, process documentation, and training
• Identify opportunities to improve first-response time, resolution rates, and customer satisfaction

Qualifications and Experience

• 1+ years of experience in customer support or a related field
• Excellent written and verbal communication skills in English
• Strong organisational skills with the ability to manage multiple tickets simultaneously
• Proficient in helpdesk platforms such as Zendesk or Intercom
• Able to work independently and manage your own time effectively
• High attention to detail and a proactive approach to problem-solving
• Experience working with UK-based clients or employers is advantageous
• Must have a reliable laptop, stable internet connection, and a quiet working environment

Salary: R25,000/month | 100% Remote