Job Overview

We are seeking a motivated and experienced IT Support Technician to support a UK-based employer in providing first and second line technical support to staff and systems. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support IT helpdesk tickets, hardware and software troubleshooting, and user onboarding
• Handle system monitoring, software installations, and remote desktop support tasks
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of support tickets, IT asset registers, and incident logs
• Use relevant tools such as ticketing systems, remote desktop software, and Microsoft 365 admin tools
• Support the wider team with network administration, security patching, and IT documentation
• Identify opportunities to improve system uptime, response times, and IT service delivery

Qualifications and Experience

• 2+ years of experience in IT support or a related field
• Excellent written and verbal communication skills in English
• Strong organisational skills with the ability to manage multiple support tickets simultaneously
• Proficient in Windows environments, Microsoft 365, and remote support tools
• Able to work independently and manage your own time effectively
• High attention to detail and a proactive approach to problem-solving
• Experience working with UK-based clients or employers is advantageous
• Must have a reliable laptop, stable internet connection, and a quiet working environment

Salary: R28,000/month | 100% Remote