Join a dynamic UK-based technology company committed to delivering outstanding IT support services to the Recruitment sector. As an IT Support Engineer, you’ll play a key role in ensuring clients receive efficient, timely, and high-quality technical support. You’ll collaborate with a skilled technical team, contributing to ongoing growth and delivering exceptional customer experiences. This is a hybrid role post-onboarding, offering flexibility and the opportunity to work with cutting-edge infrastructure and cloud technologies.

Key Responsibilities:

• Provide first and second-line IT support via phone, email, and live chat.

• Own and resolve customer service requests in alignment with SLA commitments.

• Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.

• Handle user onboarding and offboarding processes for client environments.

• Manage and maintain Microsoft 365, Azure, and client network infrastructure.

• Conduct regular maintenance across network, workstation, cloud, and cyber security platforms.

• Deliver a professional, world-class support experience to all clients.

Qualifications and Experience:

• Minimum 1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment.

• Proficient in Microsoft 365, Azure, and general IT infrastructure.

• Strong ability to work independently and take initiative.

• Familiarity with internal MSP tools and support systems.

• Basic networking knowledge is advantageous but not required.

• Access to a laptop, reliable internet connection, and a quiet, professional remote working environment.

About Us:

At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role.
Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.