Job Title: Outbound Customer Service Representative

Location: South Africa (Remote)
Hours: Full-time, UK working hours (9am - 6pm or similar shift)
Salary: R25,000 per month

About the Role
We are looking for a proactive and enthusiastic Customer Service Representative to join our team, making outbound calls to potential clients who have expressed interest in our mortgage advisory services. You will play a crucial role as the initial point of contact, engaging with clients and coordinating appointments for our UK-based advisors. This position is fully remote and offers the opportunity to support clients with an empathetic approach, guiding them toward helpful solutions and creating positive customer experiences.

Key Responsibilities

• Make outbound calls to prospective clients, introducing them to our mortgage advisory services

• Schedule appointments for clients with our mortgage advisors based on their availability and needs

• Maintain a positive, supportive attitude when engaging with clients, many of whom may have faced challenges with other lenders

• Accurately log and track all interactions within our CRM system (Pipedrive experience is beneficial)

• Ensure all customer inquiries are handled in a timely, professional manner that reflects our brand’s values of empathy and support

Qualifications

• 3+ years of experience in a customer-facing or outbound calling role, ideally within customer service or sales

• Excellent verbal communication skills with a friendly, approachable demeanor

• Demonstrated ability to nurture relationships and provide empathetic customer support

• Experience with CRM software (Pipedrive preferred, though not required)

• A self-starter with a positive attitude and strong time-management skills

Why Join Us?

• Be part of a dynamic and supportive remote team that values your role in building client relationships

• Gain experience working with a UK-based company, while enjoying the flexibility of remote work

• Competitive salary with room for growth and development

Application Process
Candidates will be invited to a first-round interview, followed by a trial task to assess competencies related to this role. If you’re selected, a second-round interview will help us get to know you better.