Job Title: Operations Account Manager – Property Maintenance & Client Coordination
Location: Remote (Serving UK-based Clients)
Salary: R25,000

About the Role

Join a dynamic property maintenance company as an Operations Account Manager. We are seeking an ambitious and detail-oriented individual passionate about building strong client relationships while ensuring smooth operational coordination. This role focuses on managing key accounts, coordinating maintenance engineers, and delivering exceptional service to our valued clients.

If you thrive in a fast-paced environment, enjoy solving operational challenges, and have a knack for client management, this is your opportunity to shine!

Key Responsibilities

Client Management & Retention:

• Serve as the primary contact for key business clients, ensuring top-level service delivery.
• Build long-lasting client relationships to enhance satisfaction and loyalty.
• Address client issues promptly and ensure resolutions before escalation.

Team & Operations Management:

• Oversee the scheduling and prioritisation of engineers for key accounts.
• Provide detailed job briefings to engineers to meet specific client requirements.
• Monitor job completion quality, including accuracy in reports, photos, and signatures.

Reporting & Performance Tracking:

• Generate and analyse reports on account performance, client feedback, and profitability.
• Conduct performance reviews for engineers and office staff to maintain accountability.
• Provide updates to management on client satisfaction and account growth metrics.

Administration & Compliance:

• Maintain accurate job reports, client feedback records, and updated contracts.
• Ensure administrative functions are performed consistently and efficiently.

Upselling Services:

• Identify and present opportunities to upsell services during client onboarding and reviews.
• Tailor solutions to client needs, offering maintenance packages and specialised services.

Goals and KPIs

• Increase weekly job bookings and consistent account growth.
• Reduce job cancellations through proactive client engagement.
• Enhance client satisfaction ratings and retention.
• Grow revenue through upselling additional services.
• Maintain account profitability against operational costs.

Requirements

• Proven experience managing B2B client accounts, ideally in property maintenance or a service-related industry.
• Strong organisational and administrative skills with a keen attention to detail.
• Ability to coordinate engineers and ensure accurate job completion.
• Excellent written and verbal communication skills.
• Problem-solving mindset to address issues before they escalate.
• Experience upselling services to existing and new clients is advantageous.

Equipment & Setup

This is a fully remote position (South Africa-based). A reliable internet connection and a suitable home office setup are essential for seamless communication and reporting.